Okay, so, here's a continuation/rant based off of my Facebook status (yay venting anger!! >:O).( Collapse )
So, for Bridgewater State College (the college I am transferring to this semester), it is required for all students to have a laptop. Since the one I used to have is severely out of date, I decided to go purchase a new, much more beastly one from Dell (a Studio 17 laptop with all of the best hardware...that I can afford, anyways xD). I placed the order on their website last Friday (the 23rd); I hadn't heard anything from them since then, so I assumed things were going smoothly. This morning, I was curious about how my laptop was coming along, so I logged onto Dell's website to check my order.....only to find out that it was CANCELLED. I had no idea why, and being as concerned as I was, I decided to call Dell's order/sales support line. Long story short, I got transferred to 3 DIFFERENT DEPARTMENTS with everyone giving me different reasons why it got cancelled (from my financial institution reversing the payment to the video card I requested being on near-permanent backorder). I finally got transferred over to the operator for the Portable/Laptop sales department so that they could help me correct & resubmit my order and, wouldn't you know it.....instead of transferring me to a sales associate, the operator transferred me back to the freaking automated message/machine that I got when I first called their support line!!! >:O All of this took place over the course of a hour, and needless to say I'm pretty freaking pissed off:
1) They never gave me a solid/confirmed reason why my order was cancelled
2) Apparently my order was cancelled 3 DAYS AGO. They never sent me an email notification to tell me that....I mean come on, that's just common courtesy >.> If I hadn't checked my order status today, who know how long I would've been in the dark??
3) After an hour trying to fix it, I got freaking NO WHERE with their customer service department. Frankly, they should all jump in front off a speeding train and end their miserable lives now OR go take some intensive training on how to properly fix customer issues & concerns; it's not like I was being unreasonable, angry, impolite, or anything like that >:O
What's worse, after all of this, I still need to call them again (which I would rather not do, but....oh well). This time, instead of trying to fix the mess they made, I'm going to order my laptop OVER THE PHONE with an actual sales rep, tell them about my previous order and hope they can help me make sure that my order goes through this time. I guess that's all I can hope for from them. And it's stupid, too, because I order things for my company through them all the time, and I NEVER have issues with Dell or their customer service. I guess they must just be afraid of losing J&J's business, because they are very accomodating for them...but not so much for the average joe that wants to make a personal purchase. Basically, as I said in my Facebook status, now I know why everyone says that Dell's customer service is so abysmal!! >.<
And now some random quizzes to brighten the mood!!! ;pWhat Ragnarok Online Character Are You?Quiz: What RO Town Should You Live In?